Meet The Executive Team
Chief Executive Officer
In her role as the Chief Executive Officer, Amy possesses an unwavering commitment to continuous improvement. This is evidenced by her desire to uphold and embody the values of the Shadowfax mission: dependability, integrity, commitment, innovation, and collaboration. Amy also holds herself accountable to the individuals supported in our programs and their attainment of an everyday life. Equally as important to Amy is creating a positive work culture for the staff who have chosen to make a career at Shadowfax. A proud Penn State University alumna, Amy earned a Bachelor of Science degree in Business as well as a Master of Health Administration. She holds the designation of Senior Certified Professional from the Society for Human Resource Management (SHRM-SCP). In her leisure time, Amy enjoys road cycling, practicing yoga, and seeking new adventures!
Director of Residential
Ben Fierer is firm believer that all people should be given equal opportunities to experience the world in which they live. He is a licensed social worker and has worked as a specialized therapist for 2 years. His philosophy of supports is formulated from both his education and his experiences in the field related to viewing services through a lens of Social Role Valorization. He has worked in a variety of positions in the field supporting people with intellectual disabilities and autism for over 26 years. Ben started as a Direct Support Professional and has worked in many supervisory positions, primarily within residential services. He also worked as a bench jeweler for multiple years and taught Jewelry and Metal Design at a local community college. Ben enjoys exploring new foods, reading, sitting with his dog, and spending time with friends.
Director of Day Supports
Ellen, along with her day supports leadership team, strives to encourage individuals to have their best day possible. She believes all should have the same opportunities for an everyday life and have choice in every aspect of that life. Ellen has 35 years’ experience in the field and has dedicated her career to supporting individuals with disabilities. Ellen holds a bachelor’s degree in criminal justice/human services from Shippensburg University. A native of York County, Ellen enjoys cooking, traveling, and a good book.
Director of People and Culture
As a senior-level human resources leader, Jewel believes that employees are our greatest asset, and empowering them to achieve greatness and success is one of her greatest joys. As an HR professional, Jewel has experienced 30 years of exceptional results in leading all areas human resources including policy development, program and project management, recruitment and retention, change management, onboarding, training and development, diversity, equity and inclusion, employee relations, and employee engagement. She has held positions in the public and private sector and for nonprofits. As the new Director of People & Culture, Jewel will oversee the planning, leading, development and implementation of HR programs that align with the organization's goals and vision. Jewel was drawn to Shadowfax because of her many years as a volunteer at her church in the Special Needs Ministry which serves individuals with disabilities of all ages. Jewel holds a master's degree in human resources management and a bachelor's degree in communication arts. A native of Prince George's County Maryland, Jewel enjoys serving in her church, sports, reading children's literature and watching classic movies.
Director of Administrative Services and Facilities
Cathy Hagens began her career with Shadowfax in 1986. She oversees the Administrative, Fiscal and Facility Maintenance Departments. Cathy and her team manage the finances and benefits for the individuals that reside in the residential homes, ensuring that each person can live an “Everyday Life.” The facility maintenance department ensures that all of Shadowfax’ s buildings and homes are compliant with all safety, federal and state regulations. Cathy spearheads the annual golf benefit which is Shadowfax’ s major fundraiser. She enjoys traveling and spending time with her family and friends.
Director of Quality & Compliance
Amanda Glatfelter is a quality and compliance professional who is passionate about improving quality of supports for all individuals. She believes that we must be engaged in the process of measuring how well our services assist individuals in achieving an everyday life. Amanda started her career at a local non-profit as a direct support professional and program supervisor in 2013. She began working at Shadowfax in 2018 and currently holds an ODP Quality Management Certification. She is also an ODP Certified Investigator, CPR/First Aid Instructor, and Medication Administration trainer through the Department of Human Services. She is a York County native and an active fisherwoman who enjoys visiting local breweries in her spare time.
As a Financial Controller, Kathy upholds the financial integrity of the corporation, maintains confidentiality, and complies with the financial department's internal controls and compliance risk management systems. Kathy and her team strive to be fiscally responsible for the corporation, books, and records, to make certain the corporation can provide services to individuals with disabilities. Kathy earned her Bachelor of Science degree in Accounting from Bloomsburg University. She enjoys running, crafting, and spending quality time with her family.