Amanda Glatfelter Amanda Glatfelter is a quality and compliance professional dedicated to improving the quality of services and supports for individuals. Her career began in 2013 at a local nonprofit organization, where she served as a Direct Support Professional and Program Supervisor. Amanda joined Shadowfax in 2018 as an Incident Management Coordinator and has since advanced to Director of Quality and Compliance in 2021. Amanda is passionate about person-centered practices and believes quality management plays an important role in helping organizations provide effective, high-quality services. A York County native, Amanda enjoys spending her free time fishing, traveling, completing puzzles, and spending time with family and friends.

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ABOUT US Shadowfax is a private, non-profit human services agency that supports individuals with intellectual disabilities and autism. Our agency was founded in 1985 to provide high quality residential services throughout York County. In 1986, the agency supported 12 individuals in four homes. The residential services department now supports approximately 60 individuals in 20 homes and over 135 people are supported in a variety of day services — including supported employment, community participation supports, pre-vocational training, and life skills training. Meet our Board of Directors Meet our Leadership Team OUR MISSION Shadowfax’s mission is to be a leader for people with disabilities and their families. Through our dedicated team, we provide high quality self-directed supports to empower people in developing skills to live and thrive within their community. OUR VISION Inspiring a culture of innovation, accountability and sustainability to promote valued social roles for all people. OUR VALUES Empowerment Respect and Dignity Inclusion Integrity Collaboration Innovation Advocacy Growth-Minded OUR DEI MISSION Shadowfax is committed to comprehensively improving the work culture through the integration of diverse and progressive ideas and team member development. We will carry out this mission through free exchange of perspectives in an ethical and interdependent community of team members, the individuals we support, and our Board members. Inspiring valued social roles for all people.

Consider a career with Shadowfax! Shadowfax is seeking applicants with a passion for making a difference, one person at a time. If you envision yourself as part of a team that is committed to supporting people with disabilities live full and independent lives in their homes and community, please review the open positions listed below. APPLY Anchor 2 Anchor 1 Join our Team today Join a team that’s passionate about making a difference. We offer both part-time and full-time opportunities for individuals who want to grow professionally while contributing to meaningful work. Explore our current openings below and find a role where your skills and values align. Residential Support Services We operate 20 residential homes throughout York County that require compassionate Direct Support Professionals and Residential Supervisors to support individuals in daily home living. We are seeking team members possessing a deep desire to empower individuals and promote independence and wellness. Day Support Services We offer a variety of programs where each individual is supported in acquiring new skills, increasing independence, and becoming an active member of the community. We are seeking Job Coaches and Direct Support Professionals who are passionate, creative, caring and motivated. Rewards & Benefits We offer a competitive benefits package and many opportunities for personal growth and career advancement. And, one benefit that is hard to find anywhere else—the personal gratification you will experience every day from making a meaningful difference in someone’s life. Inspiring valued social roles for all people.

Cathy Hagens Cathy Hagens began her career with Shadowfax in 1986. She oversees the Administrative, Fiscal and Facility Maintenance Departments. Cathy and her team manage the finances and benefits for the individuals that reside in the residential homes, ensuring that each person can live an “Everyday Life.” The facility maintenance department ensures that all of Shadowfax’ s buildings and homes are compliant with all safety, federal and state regulations. Cathy spearheads the annual golf benefit which is Shadowfax’ s major fundraiser. She enjoys traveling and spending time with her family and friends.

BENEFITS PLANNING Our Benefits Planning services support individuals and families in understanding and navigating public benefits while pursuing greater independence and financial stability. Through personalized guidance and education, we help participants make informed decisions about employment, income, and benefits eligibility. Our goal is to reduce uncertainty, promote self-sufficiency, and empower individuals to plan confidently for their future while maintaining access to essential supports. certified benefits counseling Our Work Incentive Practitioner (WIP) certification strengthens our ability to provide accurate, individualized benefits counseling to the people we support. This certification ensures we can clearly explain how employment impacts Social Security benefits, Medicaid and Medicare, SNAP, and other work incentive programs. By offering reliable, person-centered guidance, we help individuals make informed decisions, reduce concerns about losing benefits, and confidently pursue competitive, community-based employment. Associate Director of Employment Oluwadamilola Odubunmi and Associate Director Melanie Watts are our two Work Incentive Practitioner (WIP)–certified team members. Both earned their certification in 2025, strengthening our agency’s capacity to provide accurate, up-to-date benefits counseling and individualized support.

HOLIDAY SCHEDULE January 2026 - December 2027 OFFICE 2026 Jan 1 – New Year’s Day Jan 19 – Martin Luther King Jr. Day Feb 16 – Presidents’ Day May 25 – Memorial Day June 19 – Juneteenth July 3 – Independence Day Sept 7 – Labor Day Nov 26 – Thanksgiving Day Nov 27 – Thanksgiving Dec 25 – Christmas RESIDENTIAL 2026 Jan 1 – New Year’s Day Jan 19 – Martin Luther King Jr. Day Feb 16 – Presidents’ Day May 25 – Memorial Day June 19 – Juneteenth July 4 – Independence Day Sept 7 – Labor Day Nov 26 – Thanksgiving Day Nov 27 – Thanksgiving Dec 25 – Christmas

Employment Support Find a Job. Build Your Future. We’re Here to Help. We work with individuals who want to find jobs in the community, and we walk with you every step of the way. At Shadowfax, we believe everyone deserves the chance to work, earn money, and be part of something great. Employment Services Job Exploration & Career Planning Resume & Interview Help Matching You With The Right Job Job Coaching & On -the-Job Support Help Navigating SSI, SSDI, and Work Pre-Employment Transition Services (Pre-ETS) Shadowfax is proud to announce approval to provide Pre-Employment Transition Services (Pre-ETS) in York County. These services are designed to help students with disabilities explore career options, gain work experience, and develop essential employment skills before graduation. Pre-ETS services focus on real-world exposure, skill development, and meaningful career exploration in integrated community settings. Learn More > Employed with Support from Shadowfax “Shadowfax helped me believe in myself and find a job that fits me.” Who Can Use Our Services? We support adults with intellectual disabilities and autism, including those receiving services through OVR or ODP, who live in York County or nearby. How To Start? Ask your Supports Coordinator or OVR Counselor to refer you to: Shadowfax Employment Services Or contact us directly! Address 386 Pattison Street, York, PA 17403 Phone (717) 854-7742 Email employment@shadowfax.org Anchor 1

Allison Strathmeyer Allison Strathmeyer serves as the Executive Director of Day Supports, overseeing the development, operations, and day-to-day functions of Shadowfax's day program and employment services. In this role, she is committed to ensuring the safety, happiness, and growth opportunities of the individuals served while fostering a supportive and engaging environment. Allison began her journey with Shadowfax in 2012 and has grown through multiple leadership roles within the organization. She previously served as a Program Specialist, Associate Director of Day Supports, and Senior Associate Director of Day Supports before advancing to her current position. Her career path reflects exceptional dedication, strong leadership, and a deep commitment to Shadowfax’s mission, vision, and values. She earned her Bachelor of Arts in Psychology from Shippensburg University and began her professional career as a Therapeutic Staff Support (TSS). Outside of work, Allison enjoys hiking, traveling, attending concerts, and going to the movies.